Support
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Find all of your Support information on this page including FAQ (Frequently Asked Questions) and contact email addresses. If you are unable to resolve the issue using the FAQs, please do not hesitate to contact us at the support addresses listed above. We will do everything we can to properly and completely respond to your inquiry.

Notability

Note View

Library

Import / Export

Other

Note View

How do I change the name of a note?

To rename a note while in a Note, tap the name, change it, and tap the return key to confirm it.

Where is the palm rest and how do I use it?

In handwriting mode, the palm rest button is located in lower right-hand corner next to zoom view. Tap the button or drag it up to expand the palm rest. The palm rest will work when directly writing on a note or using zoom view to write.

With palm rest up, the note window can be dragged left or right, how can I stop this?

This action is a "feature" of iOS 5 named "Multitasking Gestures". It can be turned off in iPad settings > General.

Does this release support cut, copy and paste for handwritten notes?

Unfortunately, this release does not support these functions, but we're working on it.

Is handwriting linked to recordings?

At this point handwriting is not linked to recordings, but all typed text and media objects, such as photographs, are automatically linked to recordings. During playback, you can tap these and hear what was said when they were added to the note.

Can I insert or delete pages in a note?

Unfortunately this feature is not in this release, but we're working on it.

Library

How is the Library organized?

The Library is organized with categories and subjects on the left and notes are displayed on the right.

Categories-
Are indicated by a folder or a +/- sign, hold subjects (but not notes).

Subjects-
Contain notes.


Categories are used to organize subjects. For example, a category could be School, with subjects including Biology, Statistics, Art History,
English, etc.
Each of those subjects will then contain notes.

Remember, notes can only be placed into subjects.

How can I delete a category, a subject, or a note?

Categories, subjects and notes can be deleted with a swipe and tap delete.

Notes can also be deleted when you tap Edit, select the notes, and tap the trash can.

How do I add categories and subjects?

To add a category or a subject, tap the + icon next to All and Unfiled. New categories and subjects will appear at the bottom of the Category/Subject list on the left.

How do I rename a category, a subject, or a note?

To rename a Category, tap EDIT, tap the name you wish to change, change it, and tap the return key to confirm it.

To rename a Subject, tap EDIT, select the subject, then tap the name of the subject in the banner area above the notes next to subject settings, and tap the return key to confirm it.

To rename a Note, tap EDIT, tap the name, change it, and tap the return key to confirm it.

How do I move a subject to a new category?

To move a Subject, tap EDIT, press and hold the 3-bar drag button next the subject's name, and then move the subject underneath the desired category. The category will inherit the subject when open.

How do I move a note to another subject?

To move a note to another subject in the library, tap Edit, then drag the large blue note icon onto a subject, or onto Unfiled. You can also, move multiple notes at a time: tap Edit, select multiple notes by tapping them, drag one of the large blue note icons onto a subject. All selected notes will move together.

Can I password protect a note?

Yes, you can password protect a subject, and subjects hold notes. To do so, tap Edit, select a subject, tap the gear button next to the subject's name in the banner on the right hand side, and tap the padlock. After a subject is password protected, you can unlock it by typing the password when prompted. To lock it again, tap the padlock icon on the subject.

Import / Export

How do I import a PDF?

There are several ways to import a PDF into Notability:

**These same methods can be used to import RTF or RTFD files.

To access Box.net, what URL should I use?

https://www.box.net/dav

How do I change the auto sync settings?

To change auto sync settings in Notability:

How can I export audio recordings?

You can export audio in a note when you export in these formats -- RTFD or PDF + recording. Then, extract the audio when on computer.

On a Mac-
To extract audio from an RTFD file (RTF+images+recording), right click (control button & click) on the unzipped RTFD and select "show package contents".

On a Mac & PC-
You can also send PDF+recordings formatted notes to your computer and extract the audio.

Other

Where can I purchase a stylus?

There are several locations where you can buy a stylus:

Will there be an iPhone version?

We are considering an iPhone version of Notability, but do not have a date set yet.

In the meantime, you can view all of your Notability notes on your iPhone when you upload the notes to Dropbox in PDF format. When you want to access a note on iPhone, use the Dropbox app to download and view it.

soundAMP

Can I use soundAMP to amplify music and phone calls?

soundAMP is designed to amplify nearby sounds that are picked up by a microphone. soundAMP does not process sound from either the iPod music player or a phone call.

Do Bluetooth headsets work with soundAMP?

We do not recommend Bluetooth headsets, as the sound quality is usually low, and the latency is too high.

Can I use other apps while soundAMP is running?

Yes, soundAMP R supports multitasking, and you can use other apps such as email, calendar, photo library, etc. while listening with soundAMP R. When an app with audio starts, such as iPod or a radio, soundAMP R will stop processing sound.

soundAMP Lite does not support multitasking.

How can I turn off soundAMP R?

Slide the multitasking button to "off".